What is O2 Priority List?
It's our way of saying thanks to our Pay Monthly customers with rewards and extras. Here are the questions we get asked the most about.
How many levels are there?
Four: blue, silver, gold and platinum.
Who can join?
You'll automatically be put on O2 Priority List if you're new to Pay Monthly. (Sorry, but Pay & Go, Business and Corporate customers are not eligible for membership. And neither are you eligible if you joined O2 through The Carphone Warehouse.
How do you decide which level I'm in?
Levels are worked out by the value of your tariff and the size of your mobile bills, as follows.
- blue – total spend up to £34.99
- silver – total spend between £35.00 – £49.99
- gold – total spend between £50. 00 – £79.99
- platinum – total spend over £80.00
If you’re new to O2, we work out your Priority List level by looking at the value of your mobile tariff and the size of your second bill with us.
And for existing customers, your level is decided by the value of your mobile tariff and the smallest of your last four mobile bills before your annual review.
How do I know I'm on O2 Priority List?
As long as you've said yes to receiving marketing information from us, we'll send you a welcome pack or email to let you know.
How long will I stay in my level?
12 months after you joined O2, we'll have a review. That means we look at the average lowest spend of your last four bills again, and see if you still fit in your level. We'll do that on every 12-month anniversary of your contract starting.
If the amount you've spent has changed, you'll go up or down a level according to where you fit now. But you'll still be on O2 Priority List.
How often can I move levels?
Once a year, at your review.
Will I hear from you about how I'm doing?
Yes. we'll let you know how to stay on track to keep your tier benefits. We'll also let you know when it's time to pick your O2 Bonus Treat, or when we've got new benefits for you.
How will I hear from you?
By post, text or email, as long as you've said yes to receiving marketing information from us.
How can I move up a level?
By spending more on your phone, choosing a higher phone tariff, or adding a Bolt On.
The lowest phone bill in the four months before your review has to be high enough for the next level. For instance, if you wanted to move up to gold, you'd need to spend more than £50. in each of the four bills before your review.
If my lowest mobile bill spend rises to the next level, will I move up automatically?
No, it's not instant. You can only move once every 12 months or at your next review date.
I've looked at my bills and I seem to be in the wrong level
We work out which level you're in from the last four bills before your review date. Because of our membership process, you might get a bill after that which wasn't included in our calculations.
Do I get all the benefits of my level automatically?
Not all of them. You'll need to sign up for...
And if you're in silver, gold or platinum and you want to get the free ticket offers, you'll need to sign up for Priority Tickets.
What free ticket offers?
Silver, gold and platinum customers get the chance to snap up free tickets available to selected UK events. If you’re on one of those levels, you'll get a text when we’ve got some tickets.
I'm in platinum and get an Account Manager. What does that mean?
Your Account Manager is your personal contact at O2. They'll help you with anything you need from us. You can call them on 402 free from your o2 mobile or 0800 032 1402* free from a landline.
If I'm not using my O2 Priority List benefits, can I give them to someone else?
No. They're just for you.
If I'm in gold or platinum, can I get the benefits from the lower levels too?
Yes, silver customers get blue benefits, gold customers get silver and blue benefits and platinum customers get gold, silver and blue benefits.
My account has more than one mobile on it. How do you decide which level I'm in?
All the mobiles on your account will be put in the same level. It'll be decided by whichever of the mobiles spends the most. If you're new to the account, you'll be moved to the same level as the others on it at the next review date.
What happens to my O2 Priority List membership if I don't pay my mobile bill?
If you haven't paid your bill for two months or more, you'll be moved out of O2 Priority List until your next review. You won't be able to get O2 Bonus Treats either.
Am I still in O2 Priority List if my mobile phone account is closed by me or O2?
No. Your O2 Priority List membership will close at the same time as your account.
What happened to Select and Select Account Executive?
They were replaced by O2 Priority List. You can find more information in the Terms and Conditions.
What's the number for blue customer service?
It's 202 free from your O2 mobile or 0870 241 0202 from a landline. Don't forget, it's not free from landlines.
What's the number for silver customer service?
It's 202 free from your O2 mobile or 0870 241 0202 from a landline. Don't forget, it's not free from landlines.
What's the number for gold customer service?
It's 402 free from your o2 mobile or 0800 032 1402* free from a landline.
What's the number for platinum and platinum iPhone customer service?
It's 402 free from your o2 mobile or 0800 032 1402* free from a landline.
What's the number for gold and silver iPhone customer service?
It's 2302 free from your o2 mobile or 0870 607 2302 from a landline. Don't forget, it's not free from landlines.
I've got a loyalty discount on my account. Will that still count towards my minimum spend?
Yes.
Do Bolt Ons count?
Yes. The price of your Bolt Ons will be included in your total.
Where can I find the O2 Priority List Terms and Conditions?
Here
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O2 Bonus Treats for Pay Monthly customers
What are O2 Bonus Treats?
They're offers from companies we've teamed up with, to say thank you for being with O2.
How do I get Bonus Treats?
Call 2211 free from your O2 mobile. If you're new to O2, it might take up to 30 days to get your choice of Bonus Treats. We'll send you a text when it's time.
What Bonus Treats can I have?
It could be a 2 for 1 at a restaurant, money off at a high street store, offers on family holidays and days out, or something else. We change them all the time, so every time you call, there'll be something new for you. And you can use as many of them as you like.
The higher your O2 Priority List level, the more Bonus Treats you get to choose from.
To hear yours, call 2211.
My Bonus Treat isn't working, and 2211 says I can't get a new one yet. What do I do?
Call us and we'll sort it out for you.
How long does my Bonus Treat last?
It depends. Check the terms and conditions for the Bonus Treat you chose.
I asked for my Bonus Treat, but I haven't received a message. Why not?
Your inbox might be full. Try clearing it, then call 2211 free from your O2 mobile.
I accidentally deleted my PIN text message. What do I do?
Call us free on 2211 and we'll send you another one.
How do I get my Bonus Treat?
Call 2211 free from your O2 phone and we'll tell you what to do.
Where can I find the O2 Bonus Treats Terms and Conditions?
Here
*Calls to most 08 numbers cost 20p/min, or 35p/min for 0871. For a full list of charges for 08 numbers, see o2.co.uk/mobilestariffs/tariffs/specialnumbers.